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Title VI and ADA complaint forms may be requested by calling 806.775.3640 and are linked in the corresponding sections below. Citibus will provide assistance to anyone upon request.

Complaint Process

Any person who believes that he or she has been subjected to discrimination under Title VI on the basis of race, color or national origin may file a class VI complaint with Citibus within 180 days from the date of the alleged discrimination.

Complaints may be filed in writing with the Citibus Director of Human Resources and addressed to: Citibus, Director of Human Resources, 801 Texas Ave. Lubbock, Texas 79401

Complaint forms may be requested by calling 806-775-3640. Citibus will provide assistance to anyone who has limited ability to communicate in English or disability preventing them from communicating any issue or complaint.

Citibus management, staff and all employees are committed to carrying out all responsibilities set forth by Title VI of the Civil Rights Act of 1964, as amended. It is a cumulative effort by all Citibus employees to ensure all persons have equal access to all its services. Title VI complaints are taken seriously and are investigated in its entirety. For additional information regarding Title VI and your rights, please contact Citibus at 806-775-3640.

Title VI Complaint Procedures - English
Title VI Complaint Form - English
Title VI Complaint Procedures - Spanish

Americans with Disabilities Act Guidance

This circular provides guidance to recipients and subrecipients of Federal Transit Administration (FTA) financial assistance necessary to carry out provisions of the Americans with Disabilities Act (ADA) of 1990, Section 504 of the Rehabilitation Act of 1973, as amended, and the U.S. Department of Transportation’s implementing regulations at 49 CFR Parts 27, 37, 38, and 39.

Americans with Disabilities Act Guidance PDF
ADA Complaint Form - English

Reasonable Modification for ADA

Citibus will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. Exceptions would include modifications that:

  • Cause a direct threat to the health or safety of others. Result in a fundamental alteration of the service. Are not actually necessary in order for the individual with a disability to access the entity's service. Result in undue financial and administrative burden.

All requests for reasonable modifications and/or complaints (e.g. fixed route, paratransit, or facilities) may be submitted in the following manner, by email at [email protected], by telephone at 806-775-3647, or written by mail to:

Citibus

Katrina Garcia

RE: Reasonable Modification

PO Box 2000

Lubbock, Texas 79457

Reasonable Modification for ADA PDF

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