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What is Title VI of the Civil Rights Act of 1964?

Compliance with Title VI of the Civil Rights Act of 1964

Citibus is committed to a policy of non-discrimination in the conduct of its business, including its Title VI responsibilities, and to the delivery of equitable and accessible transportation services. Citibus is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color, or national origin, as provided by Title VI of the Civil Rights Act of 1964, as amended.

Complaint Process

Any person who believes that he or she has been subjected to discrimination under Title VI on the basis of race, color or national origin may file a class VI complaint with Citibus within 180 days from the date of the alleged discrimination.

Complaints may be filed in writing with the Citibus Director of Human Resources and addressed to:

Citibus

Director of Human Resources

801 Texas Ave.

Lubbock, Texas 79401

Complaint forms may be requested by calling 806.775.3640. Citibus will provide assistance to anyone who has limited ability to communicate in English.

Citibus management, staff and all employees are committed to carrying out all responsibilities set forth by Title VI of the Civil Rights Act of 1964, as amended. It is a cumulative effort by all Citibus employees to ensure all persons have equal access to all its services. Title VI complaints are taken seriously and are investigated in its entirety. For additional information regarding Title VI and your rights, please contact Citibus at 806.775.3640.

Do you have reduced service on some holidays?

Citibus does not provide service on Sundays or the following holidays:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

I am in a wheelchair. Can I still ride the fixed routes?

Yes.

All the buses are wheelchair accessible. However, not all stops may be easily accessible.

Can I get a transfer to another bus?

No.

Citibus does not offer transfers. One must buy a day pass or pay each time one boards the bus.

I can’t carry my groceries home from the bus stop. Is there something else I can do?

Yes. Citibus offers two options for picking up your groceries.

  1. Citibus On-Demand is a micro transit pilot project that is meant to better serve Lubbock during the COVID-19 pandemic. Riders can book a time to be picked up, and share a ride with others who are headed the same way. Just order your groceries for pick-up, then download the Citibus On-Demand app or call 806.775.3640 to book your ride. We will pick you up, take you to the store, load your groceries, and take you back home. It's that easy!
  2. Citibus also provides a service called Food King Shopper to low-income, disabled, and elderly riders. Citibus will pick up passengers two times a week and take them to the grocery store. An application must be completed for this service. Call 806.775.3640, Select 1 for English OR 2 for Spanish, then ext.227 for more information.

Does Citibus offer service to the South Plains Food Bank?

Citibus provides service from the Downtown Transfer Plaza (DTP) to the South Plains Food Bank, returning to the address printed on the voucher. Transportation service is offered Monday through Friday. Check in at 10:30 AM. Bus leaves the DTP at 10:50 AM. Please contact the South Plains Food Bank for information about receiving vouchers. To get help with food assistance, please contact the South Plains Food Bank to complete an application.

I see trolleys downtown occasionally. What are they for? Do you provide special event service?

Yes.

The trolleys are used on Tech Campus and special events, such as the First Friday Art Trail. We also provide shuttles for Tech football. The cost is $5.00 round-trip for football. Citibus passes are accepted on shuttles as payment.

Transportation for special events service is available, however, it falls under Charters. Click here for more information on charters. To make a Charter Service Request or for more information regarding charter services, please call 806.775.3640, Select 1 for English OR 2 for Spanish, then ext. 222

If I am visually or hearing impaired how do I contact Citibus?

People with speech, hearing or vision loss who find it challenging or impossible to use a traditional telephone can contact Citibus by using Relay Texas. Relay Texas services are available 24 hours a day, 365 days a year. For Relay Texas services call 1-800-735-2989 , or the Relay Texas number 711.

I don’t speak English. Can I get assistance?

Call 806.775.3640, Select 2 for Spanish then ext 4.

Who do I contact if I have a compliment or complaint about the service?

Call 806.775.3640 or email [email protected]

I am a Texas Tech student. Are there any routes on the TTU campus?

Yes.

Citibus has routes that cover the TTU Campus:

  • Red Raider
  • Double T

Citibus also has several routes that travel to apartment complexes throughout the city, the routes include:

Overton Park North

  • Scarlet/U-Club
  • 21 Hundred
  • Villages @ Overton Park

Overton Park South

  • The Collective
  • Park East
  • The Bloc
  • U-Trails
  • U-Pointe

North 4th

  • 25Twenty
  • Raiders Pass
  • Carlton House

Northwest

  • The Thrive
  • The Avenue
  • Wildwood

North Indiana

  • The Republic
  • The Holly
  • Indiana Village

Tech Terrace

  • Wagner Park 31st & Flint
  • 31st & Boston
  • J & B Coffee
  • 20th & Boston

West Fourth

  • Capstone Cottages
  • The One
  • The Grove

I don’t know which route to take. Where can I find out?

Google trip planner is available on the Citibus homepage , and can also be accessed on your smartphone, or you can call 806.775.3650.

Do you offer passes?

We offer weekly and monthly passes.

  • $14.50 Weekly
  • $50.00 Monthly
  • $52.50 Citikids
  • $52.50 Citibus U
  • $52.50 CitiSummer

Registration for each program is required, at which time a picture I.D. will be provided by Citibus. A picture I.D. must be carried with CitiKids and CitiSummer passes. Proof of age is required. Student I.D required for university pass.

How do I schedule a trip on Citiaccess?

Please call 806.775.3640 for CitiAccess scheduling.

What if I can not make it to a bus stop?

If you cannot ride the fixed routes you may be eligible for a curb-to-curb service called CitiAccess. CitiAccess is a demand response transportation service to eligible passengers based upon criteria established by the Americans with Disabilities Act. These are individuals who are unable to utilize the regular Citibus fixed-route service. CitiAccess runs from 4:30am to 8:00pm Monday - Saturday. For more information, call 806.775.3640, Select 1 for English OR 9 for Spanish, or 806.767.2388 (TDD).

Can I bring an animal on the bus?

You may bring animals on the bus as long as they are caged and/or muzzled.

Service animals are allowed on the bus without being caged and/or muzzled. To be deemed as a service animal, the animal should be trained to perform as a service animal and must be trained to work or complete tasks to aid the passenger.

At what hours do the fixed routes run, and what is the service frequency?

Service begins at 5:25 a.m. and ends at 7:45 p.m., Monday through Friday.

Saturday service begins at 6:45 a.m. and ends at 7:55 p.m.

Citibus provides no fixed route service on Sunday. The routes run every 30 minutes in the morning until 10 a.m. and then each hour from 2:30 until 6:45 p.m.

Are the fares by zone? Do I have to pay different fares for peak and non-peak service?

Citibus is a flat fare service. There are no zones, and we do not charge higher fares for peak times.

The operator was unhelpful and unfriendly. Where can I file a complaint?

  1. Complaints can be filed by calling 806.775.3640.
  2. Go to www.citibus.com/about/#contact-us and click the "Contact Us" link to submit your grievance.
  3. Submit a message on all Citibus social media pages.

I need to stop somewhere other than a bus-stop. Will the operator stop there?

Just pull the cord or ask the operator and they will stop if it is a safe location.

I need to transfer buses. Is there somewhere I can go to transfer?

All the buses start and end their routes at the Downtown Transfer Plaza. You can catch any route you need there.

Do you have a book of all the routes and times?

System maps are available on each bus, at the Downtown Transfer Plaza, and at the Citibus Main Office at 801 Texas Avenue. Interactive Routes and time tables are available online and are accessible on smartphones.

I only have a $5 bill. Can I get a change card?

Unfortunately Citibus operators do not issue change cards. Only correct change will be accepted. This is for the safety of our operators and our passengers.

Can I bring my bike on the bus?

Yes. Each Citibus has a rack large enough to accommodate two bicycles.

Can I bring my coffee on the bus?

Citibus does not allow food or open drinks on buses. If the drink container has a closed lid, you are permitted to bring your coffee.

I left my phone on the bus. Can I get it back?

Yes. Just call 806.775.3640 and ask for lost and found.

Fares & Passes

Temporary Fare Information

Due to COVID-19, we implemented a temporary fare structure effective August 3, 2020 until further notice.

On Fixed Routes

  • $0.50 Special Efforts Card (Seniors [65+], Medicare, & Disabled)
  • $1.00 Per Person One-Way, Children 5 & under ride free
  • $2.00 Day Pass
  • $10.00 Weekly Pass
  • $30.00 Monthly Pass

CitiAccess & Citibus On-Demand

  • $2.00 per person, per ride
  • Passengers can pay with cash (exact change) or via the Citibus On-Demand Mobile App


Regular Fare Information

On Fixed Routes

  • $1.75 One-Way per person [13+], $1.25 children [6-12], children 5 & under ride free
  • $0.85 Special Efforts Card (Seniors [65+], Medicare, & Disabled)

Citibus Passes

  • $3.50 All-day pass
  • $14.50 Weekly pass
  • $50.00 Monthly pass

$52.50 Season Passes

  • Citibus U pass (Sept - Dec, Jan - May, June -Aug)
  • CitiSummer pass (June - Aug)
  • CitiKids (Sept - Dec, Jan - May, June -Aug)

*Discounts apply only to cash fares on the bus and cannot be applied to pass purchases.
*Each time you board a bus, you will pay the regular fare unless you are using a daily, weekly, or monthly pass.
*Special Efforts Card - With appropriate documentation this card entitles the recipient to half price off a regular fixed route one-way fare.
*Appropriate documentation includes Medicare Card or Special Efforts form completed by a physician, licensed health care provider, or licensed rehab/social worker. Not available to be used when purchasing a Day Pass, Weekly Pass, or Monthly Pass.